Privacy Policy

Introduction

Pivotal Labs, Inc. ("Company," "we," "our," or "us") operates the Perfect Passports website at perfectpassports.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Service.

Information We Collect

Personal Information You Provide

• Account Information: Email address, password, and account preferences
• Payment Information: Billing information processed through our secure third-party payment processors (we do not store complete payment card information)
• Contact Information: Information you provide when contacting customer support
• Photos: Digital photographs you upload for processing

Information Automatically Collected

• Usage Data: How you interact with our Service, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs including access times, pages viewed, and system activity
• Cookies and Tracking Technologies: As described in Section 7 below

Information from Third Parties

• Payment Processors: Transaction confirmations and payment status
• Analytics Providers: Aggregated usage statistics and performance metrics
• Security Services: Fraud prevention and security monitoring data

How We Use Your Information

Service Provision

• Process and enhance your uploaded photos using AI technology
• Store processed photos in your account for download
• Provide customer support and respond to your inquiries
• Process payments and maintain billing records

Service Improvement

• Analyze usage patterns to improve our AI algorithms
• Monitor and analyze Service performance and functionality
• Develop new features and enhance user experience
• Conduct research and analytics on Service usage

Communication

• Send service-related notifications and updates
• Provide customer support responses
• Send promotional communications (with your consent)
• Notify you of changes to our Service or policies

Legal and Security

• Comply with legal obligations and regulatory requirements
• Detect, prevent, and address fraud and security issues
• Protect the rights, property, and safety of our users and the public
• Enforce our Terms and Conditions

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

• Payment Processors: To process payments securely
• Cloud Storage Providers: To securely store your photos and data
• Analytics Services: To understand Service usage (using aggregated, anonymized data)
• Customer Support Tools: To provide efficient customer service

Legal Requirements

• Valid legal processes (subpoenas, court orders, etc.)
• Government requests or regulatory requirements
• Protection of our legal rights and interests
• Emergency situations involving safety or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality obligations.

Consent

We may share your information with your explicit consent for purposes not covered in this Privacy Policy.

Data Security

Security Measures

• Encryption of data in transit and at rest
• Secure server infrastructure with access controls
• Regular security audits and monitoring
• Employee training on data protection practices

Photo Security

• Encrypted during transmission and storage
• Stored on secure servers with restricted access
• Protected by authentication and authorization controls
• Regularly backed up to prevent data loss

Limitations

While we strive to protect your information, no security system is completely secure. We cannot guarantee the absolute security of your data transmitted through the internet.

Data Retention

Account Data

We retain your account information and processed photos as long as your account remains active. You may request account deletion at any time through your account settings or by contacting us.

Deletion Timeline

• Photos are permanently deleted within 30 days
• Account information is deleted within 90 days
• Some information may be retained longer if required by law

Legal Retention

We may retain certain information longer when required by legal obligations, dispute resolution, or regulatory compliance.

Cookies and Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Necessary for Service functionality and security
• Performance Cookies: Help us understand how you use our Service
• Functional Cookies: Remember your preferences and settings

Third-Party Cookies

We may use third-party analytics services that place cookies on your device to help us understand Service usage patterns.

Cookie Management

You can control cookies through your browser settings. Disabling certain cookies may limit some Service functionality.

Your Privacy Rights

Account Access and Control

• Access and review your account information
• Update or correct your personal information
• Download your processed photos
• Delete your account and associated data

Communication Preferences

• Opt out of promotional communications
• Update your email preferences
• Control notification settings in your account

State-Specific Rights

Depending on your state of residence, you may have additional rights under applicable privacy laws, including the right to:

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising privacy rights

Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect
• Right to delete personal information
• Right to opt out of sale of personal information
• Right to non-discrimination

To exercise these rights, please contact us using the information provided in Section 13.

International Data Transfers

Our Service operates within the United States. If you access our Service from outside the U.S., your information will be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• Post the updated Privacy Policy on our website
• Update the "Effective Date" at the top of this policy
• Notify you of material changes via email or prominent notice on our Service
• Obtain your consent for material changes that affect how we use your personal information

Your continued use of our Service after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy OfficerPivotal Labs, Inc.Email: help@perfectpassports.comAddress:Phone:

For California residents exercising CCPA rights, please use the subject line "California Privacy Rights Request."